Dubai Electricity and Water Authority’s head office in Dubai.
Dubai Electricity and Water Authority’s (DEWA) virtual employee ‘Rammas’, which uses Artificial Intelligence (AI), answered more than 6.8 million enquiries since its launch in the first quarter of 2017 until the end of December 2022.
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Saeed Mohammed Al Tayer, MD and CEO of DEWA, said that DEWA launched Rammas as part of its strategy to employ AI in all its operations and services. Rammas encourages the use of smart channels, reduces the number of visits to DEWA’s Customer Happiness Centres and supports smart adoption at DEWA, which reached 99 percent in 2022.
"DEWA focuses on the future by using technologies of the Fourth Industrial Revolution such as Artificial Intelligence (AI), Unmanned Aerial Vehicles (UAVs), Energy Storage, and the Internet of Things (IoT), as well as developing the technological infrastructure and providing the latest solutions. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative, and the Smart Dubai initiative to make Dubai the smartest and happiest city in the world,” Al Tayer said.
All the employees of the government departments are back to their workplace.
During the workshop, around 1,065 school students were introduced to the four-legged Spot Robots used by DEWA, which is the first utility in the region to implement this technology in its internal operations.
Lieutenant General Sheikh Saif bin Zayed al Nahyan, Deputy Prime Minister and Minister of the Interior, visited Dubai Electricity and Water Authority (Dewa) stand in the exhibition accompanying the Aqdar World Summit,
"People ran out of their houses and were reciting the Quran," an AFP correspondent in Rawalpindi said, with similar reports coming from the capital Islamabad, Lahore and elsewhere in the country.
The committee said, “The Crescent for the month of Ramadan was NOT SEEN in Saudi Arabia today, subsequently Thursday 23rd March 2023 will be the first Day of Ramadan. Taraweeh Prayers will begin following Isha Prayers tomorrow."
The Shariah courts across the country will monitor and notify the committee of any sightings, while the Lunar Calendar Committee at the Abu Dhabi Judicial Department will continue to gather evidence and report its findings to the Moon-Sighting Committee.