Sheikh Mohammed praises executive director in Dubai after secret shoppers confirm smooth services - GulfToday

Sheikh Mohammed praises executive director in Dubai after secret shoppers confirm smooth services


A sting operation videograb shows Omar Bu Shehab receiving customers all by himself in Dubai.

Gulf Today, Staff Reporter

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, said, “Today I received a group of secret shoppers’ reports, one of which was for the Mohammed Bin Rashid Housing Establishment.”

Sheikh Mohammed said on Twitter: "We found its executive director at the service counters, receiving customers, speeding up procedures, and contributing to clearing transactions. The secret shopper assured us that providing the service did not exceed five minutes."

Sheikh Mohammed said: "Thank you to the work team and to the Executive Director, Omar Bu Shehab."

Sheikh Mohammed added, “A message to all: The customers and the public are the reason for the entity’s existence... and they are the reason for hiring its staff... and their satisfaction with the services is an inherent right and a noble principle in the work of any entity.

Shehab-Media Omar Bu Shehab interacts with a customer at Mohammed Bin Rashid Housing Establishment office in Dubai.

“No matter how developed our country is, our eyes will continue to monitor the level of basic services provided to our citizens... and we will continue to send secret shoppers to everyone, as we have been doing during the past thirty years.”

Social media influencers in Dubai praised Sheikh Mohammed approach in directly dealing with government services.

Hamad Al-Kaabi said, “This deserves appreciation...and a kind gesture to highlight the positive models in our society and highlight them to set an example for their colleagues and work teams... All the best to the diligent, persevering and success-seekers.”

Hamid Fakher said, “Gracious praise to the deserving… Words of thanks lighten the approach with the principle of working for the interest of the nation and the UAE society…”

Suhail Al Bastaki said, “Yes, choice, we knew about it sincerity and loyalty... and effective communication with everyone with all humility... deserves thanks and appreciation... and thanks are extended in the first place to Your Highness for your permanent support and continuous directives for the interest of the country and the citizen and everyone who resides on this precious land. So you are an asset to us💐”

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