This photo is used for illustrative purpose.

Gulf Today, Staff Reporter

Smart platforms have been launched by the Dubai’s Roads and Transport Authority (RTA) for public bus drivers to share their ideas and feedbacks to deliver better services for passengers in just some steps.

The smart platforms launched for public bus drivers is a part of an effort to automate drivers’ services, maximise their happiness, and encourage them to deliver better services to customers.

Through this digital platform the drivers will be able to share proposals and try to improvise bus services.

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"These platforms are smart devices programmed in several languages and directly linked to the Customer Relations Management system. Through these platforms, which are installed at all bus depots, bus drivers can submit suggestions and be part of the operational process. RTA values bus drivers’ inputs to service improvement as it views them as ambassadors of bus services delivery," said Abdullah Ibrahim Al Meer, Director of Driver Affairs, Public Transport Agency, RTA.

He added that the launch of this phase heralds a further improvement of services provided by the Public Transport Agency as it cares so much for drivers' proposals and their implementation. The process contributes to the achievement of strategic goals and the improvement of operational processes that is in line with RTA’s vision of "Safe and Smooth Transit for All."