Pak consulate opens call centre for community

Jamil Khan, Senior Reporter

Pakistan Consulate General Dubai has become the first mission for the expat community to establish a fully functioning ‘call centre’ with dedicated phone lines round the clock to help the Pakistani community in Dubai and Northern Emirates.

The former Consul General before leaving for his new assignment last month had announced that the work on the call centre with modern phone exchange will be operational soon with dedicated lines and staff to cater for the calls from the community member throughout the day.

In this regard, a state-of-the-art call centre can receive multiple calls at a time, where the calling agents respond and try to resolve issues and guide callers. This is first of its kind among our diplomatic missions abroad.

“The consulate in Dubai is first among the 118 Pakistani missions abroad and established a ‘multi-telephone line call centre’ to help the community members in different languages including English, Urdu and other regional languages and resolve the issues on a priority basis,” the official said.

The newly established call centre has five lines (043973600) where staff will be available throughout the day while the hotline (043970412) will be operational till late night while the  emergency number (0566472721) will be available round the clock.

It is also mentioned that the much-needed nursing room for female visitors of Pakistan Consulate has also completed and opened where mothers can feed and nurse their infants completely in privacy.