RTA completes training of more than 600 employees

Dubai’s Roads and Transport Authority (RTA) has completed the training of more than 600 employees across various agencies and sectors, as part of ongoing efforts to strengthen an integrated change management ecosystem at the organisational level.

The programme aims to enhance the identification, design, governance and implementation of change, guided by a people-centric approach that focuses on individuals and entities impacted by transformation, in line with global best practices.

The training programme was delivered in collaboration with the consulting firm Kearney. It equipped participants with practical tools and methodologies that enable employees to keep pace with change across sectors and agencies, manage change effectively, engage stakeholders at early stages and support the adoption of new initiatives by customers, employees, partners, service providers and government entities.

The initiative also included the development of a comprehensive change management framework that defines the process from initiation through to implementation across the organisation.

It incorporates standardised methodologies for assessing change at early stages, analysing stakeholders and the impact of change, and designing communication and training plans. It also includes the development of tools and enablers, in addition to establishing governance mechanisms that ensure consistent application across various initiatives.

Mehailah Alzehmi, Executive Director of Development and Corporate Transformation department at Executive Affair Sector, RTA, said: “Effective change management is built on engaging relevant stakeholders at the right time. As Dubai continues to advance its infrastructure and digital services, change management is a fundamental pillar in ensuring the efficient implementation of initiatives with minimal impact on individuals, businesses and government entities. Strengthening this framework enhances RTA’s ability to deliver safe, seamless and future-ready mobility solutions.”

She added: “This initiative reflects RTA’s commitment to supporting corporate excellence, strengthening effective partnerships with stakeholders, and building sustainable internal capabilities that drive continuous improvement and long-term transformation. It also supports the development of sustainable infrastructure while enhancing quality of life in line with the Dubai 2040 Urban Master Plan and its future directions, which aim to make Dubai the best city in the world to live and work.”

Helmut Scholze, Senior Partner and Head of Mobility for the Middle East and Africa at Kearney, said: “Strengthening change management at the organisational level requires clear governance and consistent implementation across initiatives. The Roads and Transport Authority has adopted a practical and structured approach to enhancing this framework, supporting the efficient delivery of major programmes.”