Larger transformation redefining IT services in UAE

Keeping UAE’s fast-evolving digital economy pursuing national digital agenda, the large transformation deals will boost IT services industry in the country and over the next 3–5 years, these deals will bring significant changes across the Middle East.

Said Rohit Madhok, Senior Vice President, Global Head of Large Deals, Strategic Solutions and Transformation, Tech Mahindra in an exclusive email interview with Gulf Today.

“In Tech Mahindra’s multi-year partnership with a leading Middle East telco, the mandate was not to optimize isolated systems, but to re-architect the entire digital stack—leveraging AI, cloud, and automation to modernize platforms, operations, and customer experience end-to-end,” he said.

Tech Mahindra is a leading global Indian IT services and consulting company with its regional office in the UAE since 2001.

Regarding the current situation, he said “The demand for large-scale is surging across industries. In BFSI (banking, financial services and insurance), a $3.9Bn+ pipeline and over 20 major pursuits reflect the sector’s need for secure, scalable, AI-driven modernization, mirroring the UAE’s push toward advanced digital banking, real-time payments, and stronger regulatory compliance. Manufacturing is rapidly embracing AI-powered Industry 4.0, shifting to intelligent, connected factories, aligned with the UAE’s Operation 300Bn vision and its focus on smart, resilient industrial growth.