Larger transformation redefining IT services in UAE

Keeping UAE’s fast-evolving digital economy pursuing national digital agenda, the large transformation deals will boost IT services industry in the country and over the next 3–5 years, these deals will bring significant changes across the Middle East.

Said Rohit Madhok, Senior Vice President, Global Head of Large Deals, Strategic Solutions and Transformation, Tech Mahindra in an exclusive email interview with Gulf Today.

“In Tech Mahindra’s multi-year partnership with a leading Middle East telco, the mandate was not to optimize isolated systems, but to re-architect the entire digital stack—leveraging AI, cloud, and automation to modernize platforms, operations, and customer experience end-to-end,” he said.

Tech Mahindra is a leading global Indian IT services and consulting company with its regional office in the UAE since 2001.

The demand for large-scale transformation is accelerating across industries. In the BFSI sector, there is a heightened emphasis on secure, scalable, and AI-driven modernization, reflecting the UAE’s commitment to advanced digital banking, real-time payments, and enhanced regulatory compliance.

Manufacturing is rapidly adopting AI-powered Industry 4.0 solutions, transitioning to intelligent, connected factories in line with the UAE’s Operation 300Bn vision for smart, resilient industrial growth. Meanwhile, healthcare and life sciences are building AI-enabled ecosystems for predictive care, and telecom providers are evolving into tech-centric models, supporting the UAE’s leadership in data-driven healthcare and next-generation autonomous networks.