Workers in UAE filed 17,000 confidential complaints in 2025 to safeguard their rights: Ministry

The Ministry of Human Resources and Emiratisation (Mohre) reported that more than 17,000 confidential complaints were submitted by employees in 2025 to uphold their rights. This reflects a rising awareness of legal protections among workers and a strengthened confidence in official safeguarding mechanisms.

The announcement aligns with a period where the labour market is undergoing substantial changes, emphasising transparency and proactive efforts to resolve disputes and eliminate unethical behaviours.

According to the Ministry, these confidential reports, submitted through authorised channels, highlight the active role workers play in safeguarding the work environment, complementing the oversight functions of organisations.

The Ministry underscored that confidential reporting has become a vital tool for securing rights and addressing violations without placing any undue pressure on those who file reports.

Recent data from the Labour Market Observatory highlights that in 2025, the Ministry received over 4,000 reports from community members regarding labor market violations. This marks a shift towards a more inclusive oversight approach, involving the community along with workers and employers in a collaborative framework designed to enhance compliance and ensure sustainability.

Additionally, the statistics reveal that during 2024, more than 9 million workers participated in mandatory labor market orientation programmes. These initiatives were introduced by the Ministry to promote awareness of rights and responsibilities, aiming to minimize violations stemming from lack of knowledge about procedures and regulations.

To support these efforts, the Ministry has established 326 workforce guidance and awareness centers across the country's emirates. These centers are intended to simplify access to awareness services and provide direct assistance to workers in their native languages.

In the realm of digital transformation, over 3 million workers fulfilled the requirements of self-guided programmes in 2025. This achievement highlights the effectiveness of digital solutions in enabling employees to gain knowledge about their rights and responsibilities in a flexible and independent manner.

The Ministry stated that guidance and awareness programmes are available in 17 languages, including Arabic, English, Hindi, Urdu, Nepali, Sinhala, Spanish, Chinese, Tagalog, Bengali, Dutch, French, German, Russian, Malayalam, Pashto, and Swahili. This multilingual approach ensures inclusive access for diverse segments of the workforce.

By the end of 2025, the Ministry reported sending a total of 32,812,113 text and email messages as part of its awareness campaigns and initiatives. Additionally, 2,624,885 telephone calls were made through the call center.

The "Tawasul" system logged 1,045,109 communications, encompassing email, chat, and WhatsApp interactions. Meanwhile, the "Customer Voice" channel recorded 371,020 engagements.

To strengthen collaboration with the private sector, 5,136 employers participated in the "Customer First" forum sessions. The Ministry also processed 9,221,980 company statements and handled 148,652 customer service transactions through its specialized preferential services package.

Additionally, the Ministry conducted 48 customer councils under the "Customer First" initiative. These councils were designed to improve service quality, respond directly to customer feedback, and enhance the overall experience within the labour market.