Ministry shuts down 'Oud Al Reem Domestic Workers Services' agency for violations in Ajman

The Ministry of Human Resources and Emiratisation (MoHRE) has revoked the licence of "Oud Al Reem Agency for Domestic Worker Services," operating in the Emirate of Ajman, in cooperation with relevant authorities.

The decision follows the agency’s violation of the commitments and regulations outlined in the Domestic Workers Law, its implementing regulations and decisions.

The violations were confirmed by the ministry’s inspection system reports, as part of its ongoing regulatory oversight of domestic workers recruitment offices, as well as its pioneering complaints system and proactive response to customer complaints.

In a press statement, the ministry stressed its uncompromising stance in taking legal action against any domestic worker recruitment office proven to have committed violations”, confirming that legal measures have been taken against “Oud Al Reem for Domestic Worker Services” and that the concerned local authorities have been notified of the licence revocation decision to complete the necessary procedures. The agency owners have also been mandated to adjust the status of domestic workers under their sponsorship, in accordance with MoHRE’s regulations, in addition to settling all the fines resulting from the violations.

The ministry urged customers to report negative practices and any observations regarding licensed domestic worker recruitment offices by contacting the call centre at 600590000.

MoHRE reaffirmed its commitment to listening to and addressing customer complaints, as part of its efforts to regulate domestic worker recruitment offices, enhance the competitiveness and leadership of domestic worker services market in the country, and ensure their adherence to the rules and legislation governing the labour market. This approach guarantees the rights of all parties in contractual relationship: employers, recruitment agencies, and domestic workers.

The ministry also advised employers on the importance of dealing only with accredited and licensed agencies, whose details can be found on the MoHRE website (www.mohre.gov.ae).

This is crucial to avoid legal accountability that may arise from dealing with unlicensed parties and employing individuals in violation of regulations. Furthermore, it mitigates potential health and security risks associated with using unlicensed workers, who are not subject to the Ministry's approved employment procedures.

The ministry also affirmed that the domestic worker services market in the country operates according to the highest standards of governance and competitiveness, and provides leading service packages that comply with the humanitarian standards set out in the Domestic Workers Law and its implementing regulations. This ensures a balanced and fair framework that serves the interests of customers, workers, and recruitment office owners alike.

The ministry commended the commitment of the majority of domestic worker recruitment offices in the country to the approved legislation and laws, acknowledging their crucial role in enhancing the country's sustainable economic growth and labour market leadership by providing distinguished services to customers and ensuring a healthy, safe working environment for their workers.

The ministry highlighted its ongoing efforts to enhance the efficiency of domestic worker services by strengthening market regulation, providing comprehensive worker protection, and including them under the social protection umbrella.

It also mentioned the inclusion of domestic worker services within the Ministry's electronic and smart services package and the pioneering ‘Zero Bureaucracy’ programme. The latest of these initiatives was the launch of the domestic worker services package as part of the ‘Work Bundle’ services, following the great success achieved through the launch of the domestic worker services package within the ‘Dubai Now’ and ‘Invest in Dubai’ packages. Furthermore, the Ministry provides awareness programmes for workers and recruitment office owners to enhance compliance.

MoHRE’s efforts to regulate and ensure the compliance of domestic worker recruitment offices have resulted in penalties imposed on 37 domestic worker agencies during the first half of 2025, totaling 107 violations.