UAE unveils AI-powered ‘Eye’ system to speed up and simplify work permit procedures

The Ministry of Human Resources and Emiratisation (MoHRE) launched its AI-powered system “Eye” during its participation at GITEX Global 2025, marking a significant advancement in accelerating work permit issuance by automatically processing applications and minimising the need for human intervention except in exceptional cases.

The “Eye” system streamlines administrative procedures and reduces human error by deploying an AI Agent to verify documents required for work permits. The system analyses documents such as personal photos, passports, and academic certificates to ensure their accuracy and authenticity.

His Excellency Rashid Hassan Al Saadi, Acting Assistant Undersecretary for Labour Market Services at MoHRE, said: “We are proud to unveil the ‘Eye’ system, which marks a new innovative step towards enhancing the Ministry’s services in line with global digital transformation trends. It forms part of a broad portfolio of digital transformation and artificial intelligence initiatives that elevate the standards of government services and pioneership. The system reflects the Ministry’s high level of digital readiness, our leading role in supporting ambitious national directives, and our commitment to advancing innovation and AI applications across all labour market fields.”

Al Saadi added that the series of innovative projects launched by the Ministry demonstrates its commitment to enhancing the customer experience and increasing the efficiency of government operations through AI technologies. He noted that “Eye” provides tangible added value to work permit services by accelerating transaction completion, reducing operational costs, and ensuring high-quality document submissions — all of which contribute to improving the overall customer journey.

In addition to the “Eye” system, MoHRE is showcasing a range of innovative digital transformation projects at GITEX 2025, including the Work Bundle, Ask Data, Forecasting Future Jobs and Skills, Smart Safety Tracker, and the MOHRE smart application.

These projects align with the UAE Government’s broader efforts to advance digital transformation, establish AI leadership, and streamline government procedures, reaffirming MoHRE’s commitment to providing a flexible, efficient work environment that meets the needs of all stakeholders.