App reduces waiting time for visitors at Indonesian airports

Initially implemented at the four busiest of 17 international airports, entry into Indonesia will no longer be a burden as a single digital platform shall be activated for all foreign guests and returning/visiting locals, beginning September 1 (Monday).

This is the “All Indonesia” application accessible over https://allindonesia.imigrasi.go.id and over all dedicated IOS and Android mobile phones. It is part of the “GovTech Agenda” of the one-year Prabowo Subianto Administration.

“A critical piece,” according to Indonesian Consul General in Dubai and the Northern Emirates Denny Lesmana, of the nationwide programme, “which seeks to simplify government services, reduce bureaucracy, and combat red-tape.”

With the “GovTech Agenda” aimed at setting up a centralised paperless efficient ecosystem whereby accountability is enhanced by way of upscaled transparency and security; as the public must no longer be subjected to prolonged waiting times and delayed services, Lesmana added on Friday: “All Indonesia is more than just an app. It is a clear demonstration of our nation’s commitment to modernisation and efficiency.”

This is so as it was discovered that by the middle of 2025 alone, over 24,000 non-coordinated or non-integrated 24,000 government applications exist.

Accessible via https://allindonesia.imigrasi.go.id or a dedicated IOS/Android mobile phone, the application integrates the government services of the Directorate General of Immigration, Directorate General of Customs and Excise, Directorate General of Disease Prevention and Control, and the Indonesian Quarantine Agency.

Lesmana said: “This is not for visa application. But for years, travellers have faced fragmented and often cumbersome arrival process, juggling multiple paper forms for health, customs and immigration. With this new, unified digital portal, we are streamlining the entire experience into a single, user-friendly platform.”

“Our hope is that this initiative will not only improve operational efficiency but also create a welcoming and seamless first impression of every person who chooses to visit our beautiful country. We believe that by simplifying the administrative burden, we are freeing up travelers to focus on the unique experiences and warm hospitality that Indonesia offers,” Lesmana added.

The system was piloted in early 2025 with international passengers of the Indonesian flag carrier, Garuda, as the participants.

Pre-trials followed in July at the Soekarno-Hatta International Airport in Jakarta, Java; the Ngurah Rai International Airport in Denpasar, Bali; and Juanda International Airport in Suarabaya, East Java. From September 1, the Kualanamu International Airport in Medan, Sumatra joins the list for the initial international operations.

It is expected to be fully adopted at the remaining 13 international airports on October 1 (Wednesday).

The process is simple. It only takes three minutes. Travellers are to fill out a multilingual form within 72 hours before arrival. They shall receive an encrypted and authentic QR code, protected against cloning. This shall be scanned at all checkpoints.

Lesmana commented: “Our hope is that the success of ‘All Indonesia’ will serve as a blueprint for future digital reforms, paving the way for a more integrated, transparent, and citizen-centric government for all.”

“It is a testament to what we can achieve when we collaborate across agencies and put the needs of our citizens and visitors first. It symbolises a new, more efficient, and welcoming gateway to Indonesia, paving the way for a more prosperous digital future for all,” Lesmana also said.

Meanwhile, records from the Consulate General in Dubai showed that total number of GCC nationals who visited Indonesia from 2023 to July 2025 were at 372,208 broken down as 299,252 (Saudis), 22,432 (Emiratis), 17,924 (Omanis), 16,761 (Bahrainis), 11,579 (Kuwaitis), and 4,260 (Qataris). More Emiratis visited each year increasing from 8,537 in 2023 to 9,038 in 2024 and from January to July 2025, 4,857.

GCC nationals go to Indonesia because of the halal attractions as well as more opportunities for trade and investments, particularly in energy and infrastructure. They honeymoon in Bali and Lombok while they seek spiritual rejuvenation in serene and healing retreats. Emiratis are interested in tourism, fintech and green energy businesses.

Other foreigners from around the world who visited Indonesia were at 11.68 million in 2023, 13.90 million in 2024, and 1.41 million in January to June 2025. Top of the list were Australians, Malaysians, Chinese, Indians, and UK nationals.

Bali is the dominant tourist destination accounting for nearly 40 per cent of total arrivals. They prefer Indonesia for health and wellness. Many are digital nomads.