MoHAP simplifies licensing for healthcare professionals

As part of the Phase II of the UAE government’s “Zero Government Bureaucracy” programme, aiming to simplify operations, boost efficiency, and enhance quality of life, the Ministry of Health and Prevention (MoHAP) has announced improvements that will facilitate the transfer of healthcare professionals from the Dubai Health Authority (DHA) and the Department of Health in Abu Dhabi, eliminating the need for re-evaluation.

These changes will make licensing procedures more efficient and provide a smoother, more flexible experience, allowing for seamless access to government services.

The Ministry of Health and Prevention announced it has successfully redesigned and restructured a series of key services, reducing their number by 50%, as part of Phase II of the “Zero Government Bureaucracy” programme.

Launched by the UAE government, the programme aims to create a government free of unnecessary complexity, with faster, simpler, and more effective services that enhance quality of life and boost institutional efficiency.

The first package launched by the Ministry during this phase included licensing and accreditation services for healthcare professionals and facilities, which underwent a comprehensive redesign, cutting the number of services from 32 to just 16.

The overhaul has significantly reduced processing times, improved operational efficiency, and strengthened alignment with the programme’s overall objectives.

As part of the second phase, the Ministry adopted a clear, human-centric roadmap that places customer experience at its core. Key elements of the new approach include streamlining service procedures, reducing documentation, eliminating redundant requirements, and integrating digital systems to reduce the number of smart applications in use.

The Ministry also focused on minimising time, cost, and effort for service users while enhancing interoperability with partner entities to facilitate seamless data exchange and faster access to services.

To assess the impact of these improvements, MoHAP conducted surveys and user experience studies, and recognised both the internal teams and proactive service users whose innovative suggestions contributed significantly to this qualitative leap in service delivery.

These efforts align with the programme’s target of achieving 100% elimination of digital bureaucracy by providing streamlined, complexity-free services and modernized systems.

MoHAP stressed that its committed to supporting the UAE Government’s vision of building a more agile and proactive model, one that anticipates needs, offers innovative solutions, and delivers fast, efficient, and tangible results for every customer.

Dr Mohammed Salim Al Olama, Undersecretary of the Ministry of Health and Prevention, stated that the Ministry’s success in completing Phase II of the “Zero Government Bureaucracy Programme” demonstrates the UAE leadership’s commitment to providing more efficient, high-quality, and simplified government services that save customers time, effort, and administrative burden.

“Our approach aligns perfectly with the government’s flexible and forward-looking model for service delivery,” said Dr Al Olama.

“It supports sustainable development, strengthens the UAE’s global competitiveness, and is built on innovation, stakeholder engagement, and the empowerment of high-performing teams through advanced digital tools and AI integration. These improvements are to meet the expectations of citizens and businesses alike.”

He added, “The Ministry achieved remarkable results in the first and second phases of the programme by engaging various segments of society, partners, and internal teams. We adopted a proactive approach to enhance services, streamline procedures, and improve operational efficiency, making them more accessible and user-friendly. This marks a strategic shift in the Ministry’s operating model, aimed at continuously improving service delivery through ongoing measurement of customer and partner satisfaction, and providing a more integrated, simpler, faster, and more impactful experience.”

For his part, Abdullah Ahli, Acting Assistant Undersecretary for the Support Services Sector and Leader of the Zero Government Bureaucracy Team at MoHAP, emphasised the participatory nature of the Ministry’s approach.