Mohammed praises govt staff for their dedication

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, expressed his gratitude to UAE government employees. He also thanked all those whose primary concern was solely to serve humanity.

Sheikh Mohammed said via the X platform: “The United Nations has designated June 23 of each year as Public Service Day in recognition of the efforts of government employees in serving the public.”

“Over nearly six decades I spent in this field, I have seen honorable examples of men and women who have devoted their lives to serving people, providing health, education, housing, electricity and water services and enacting legislation to create an environment in which people can thrive and achieve their dreams, ambitions, stability and dignity,” he added.

“Thanks to our government employees today and every day and thanks to everyone whose primary concern was solely to serve and benefit humanity,” he concluded.

Recently, the Government Best Practices Series 2025, organised by the General Secretariat of The Executive Council of Dubai, concluded today following two days of sessions that highlighted the importance of proactiveness, integration, and collaboration in designing services based on whole-of-government approach that address the evolving needs of society.

The discussions reaffirmed Dubai’s commitment to consolidating its position as a global model of government excellence, agility, and future-readiness.

During the event, participants emphasised the importance of sustained investment in talent and resources, alongside ongoing efforts to advance governance models in line with national priorities. These efforts reflect the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister, and Ruler of Dubai, and the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai.

Dr. Hazza Khalfan Al Nuaimi, Assistant Secretary-General for the Excellence and Government Services Sector at The Executive Council of Dubai, said that the Government Best Practices Series is a dynamic platform for showcasing the experiences of the Government of Dubai and reaffirming the emirate’s commitment to innovation and global leadership in public service delivery.

“The Government of Dubai continues to develop forward-looking strategies rooted in evidence-based data and innovative thinking. These strategies reflect Dubai’s distinct character as a city that places people at the centre of its development journey. The Government Best Practices Series 2025 showcases pioneering initiatives and offers valuable insights and lessons learned—success stories that not only drive local progress but also serve as models for global collaboration,” he said.

On the second day, Dr. Al Nuaimi presented the results of the 2024 assessment cycles for the Government Excellence Model and the Elite Model, revealing that 80% of government entities recorded improved performance compared to the previous cycle. He also highlighted the achievements of the Hamdan Bin Mohammed Programme for Government Services and the positive impact of the 360 Services Policy. The first phase resulted in a 98% reduction in service waiting times and a 91% increase in customer confidence in government improvement efforts.

Additional performance indicators include a 96% overall rating in the mystery shopper study, 94% in customer happiness, and 87% in employee happiness. In 2024, more than 10,000 government employees benefitted from smart training programmes, while over 3,000 participants took part in knowledge-sharing seminars—underscoring the Government of Dubai’s continued focus on capacity building and institutional excellence.

The series also included a recognition ceremony for the graduates of the second cohort of the Government Innovation Consultant Program. The initiative supports proactive thinking and cultivates a culture of innovation by exposing participants to global best practices and equipping them with practical tools.