Learning, adaptability ‘key to success in hotel industry’

Many times over have we heard about humility and being a man-for-others as ingredients for success – even as success could be taken mundanely since mankind is human and definitely not naturally divine.

These, again, resonated from the third anniversary celebration of the Indonesian UAE Hotelier Community (IUHC), formally established in Dubai in 2022 that operates under the auspices of the Indonesian diplomatic and consular missions.

Meet Jamil Bachruddin, 24 years in the industry that started in his hometown of Surabaya in Java and Dwi Utari, 23 years and also counting for more memorable experiences since joining the hectic-yet-fun-and-thrilling profession from her birthplace of Jakarta.

“One key lesson is that adaptability is non-negotiable. The industry evolves consistently – guest expectations, technology, and even global challenges change the way we operate. Being open to learning and adapting is what sets great hoteliers apart,” Bachruddin told Gulf Today.

Utari said: “Keep learning. Never lose the essence of hospitality. It is a gift we give every day.”

They are among the founding members of the IUHC, the membership of which had increased to 1,616: 1,257 in Dubai; 253, Abu Dhabi including the Al Ain Eastern Municipal Region; 46, Ras Al Khaimah, 46; 37, Fujeirah; 13, Sharjah; and three, Umm Al Quwain.

From chief guest, Consul General in Dubai and the Northern Emirates Denny Lesmana, a panelist at the “Inspirational Talk: Challenges and Opportunities in Hospitality Employment in the UAE” alongside Bachruddin and Utari: “Consistently demonstrate your best abilities. With a strong work ethic and adequate skills, it is expected that more companies in the UAE will entrust strategic positions to Indonesian workers.”

Lesmana described the existence of the IUHC – a project of his predecessor, Candra Negara – as “significant;” for, it serves as a forum for shared experiences towards more sharpened competencies “within a multicultural and competitive work environment.”

He added: “IUHC represents the face of Indonesian professionals, able to occupy various positions in the UAE hospitality sector; demonstrating that Indonesian workers possess high quality competitiveness.”

Interviewed, Bachruddin, Fourth-Middle East Regional Operations director, into the digital transformation and streamlining of the operations of the hospitality sector, said: “How you treat your team reflects on how they treat your guests. Empower your people; lead by example. Never stop listening, whether it is to guests, colleagues, or the subtle signals of change in the market.”

JW Marriott Marquis Hotel Dubai-Front Office manager Utari said: “Leadership is about empowerment, consistency and compassion. Be visible; lead by example; stay humble; be attentive to details, strategies, and pre-planning. Celebrate your team’s efforts often. When people feel seen, heard and valued, they bring their best selves to the job.”

“From Vision to Recognition” was the theme of the IUHC anniversary.

The Awards Committee, members and allied industry players, unanimously decided that Accor Dubai Deira Cluster-Rooms Division manager Savitri Rahmadani and Emirates Culinary Guild-Public Relations vice president/Taaza Healthy Food Industries LLC-Culinary head Atim Suyatim merit the Lifetime Awards.

Voted as well were the best, across the rank-and-file and management levels, in 11 award categories divided into five divisions: Rooms, Food & Beverage Service, Culinary, Administration & General/Sales & Marketing/Engineering, Spa & Recreation.

Rahmadani began her career as a hotel receptionist in Surabaya. Nineteen years thereafter, she has become “known for her dedication to operational excellence, mentoring emerging talents, and driving guest satisfaction through service leadership.”

From being a hotel pastry chef in 1997 in South Sumatra, Suyatim, with a 28-year work experience has “become a respected leader in institutional catering and professional development; recognised for his mentorship, industry advocacy, and commitment to promoting Indonesian talent on international platforms.”

Bucharaddin to all aspiring hoteliers: “Do not rush. Each role, each shift, and each challenge is a chance to grow. The best leaders in this industry are those who understand it from the ground up.”

Utari said: “Be patient. Be curious. Keep attention to details. Stay humble. Every guest interaction is a moment to make an impact. The most meaningful growth often comes though challenges; embrace them.”