Sultan Bin Ahmed honours Tamayuz award winners

Sheikh Sultan Bin Ahmed Bin Sultan Al Qasimi, Deputy Ruler of Sharjah, honoured the winners of the first edition of the “Tamayuz” Excellence Award on Thursday evening.

The award, held at the level of institutions headed by Sheikh Sultan, aims to highlight the efforts of internal institutions, create a competitive environment among governmental and private entities, enhance institutional efficiency, and focus on performance improvement and institutional development to apply the best standards in institutional excellence and governance.

The University of Sharjah (UoS) won the award for the best institution in governance implementation, while the Invest bank secured first place in the best financial oversight category.

The Sharjah Media City “Shams” received the award for the best entity in secret shopper reports, and the Sharjah Broadcasting Authority won first place in the best smart application category for its “Maraya” application.

Additionally, the Sharjah Government Media Bureau won the award for the best website for its “Sharjah Events” site according to secret shopper reports.

The UoS also took home the award for the best contact centre based on secret shopper reports, while Arada Company won the best service centre award for its “City Walk Sales Centre.”

The awards for best entity in customer happiness and best entity in employee happiness were awarded to Sharjah Media City “Shams.”

The best outstanding practices awards were granted to the “Create with Shams” initiative by Sharjah Media City “Shams,” the “House for House” initiative by Arada, and the “Maraya Platform” by the Sharjah Broadcasting Authority.

The Deputy Ruler of Sharjah also honoured the judging and evaluation teams, presenting them with commemorative shields and taking photos with them, commending their efforts during the previous period.

During the award ceremony, Sheikh Sultan Bin Ahmed, Chairman of the “Tamayuz” Excellence Award, delivered a speech congratulating the winners.

He clarified that the award is not an end in itself but a means to achieve the previously stated goals, aiming to create a distinguished work system characterised by strategic agility, executive flexibility, and competitive capability through the collective efforts of all.

Sheikh Sultan Bin Ahmed discussed the steps to achieve these goals through employee satisfaction and customer happiness, emphasising the need for best practices to be showcased to others, which creates a solid and transparent governance system.

He pointed out that there was a request to increase the number of categories for the next edition of the award and announce them. However, he preferred to postpone this until the results and contributions of the first edition could be studied in depth.

The Deputy Ruler of Sharjah insisted that the selection of winners in all award categories should remain with the judges and that no new category for special recognition should be added, which he personally selects for entities with outstanding practices.

This was to confirm the award’s transparency, integrity, and fairness, affirming that entities can improve their performance and compete for the award categories.

The Deputy Ruler of Sharjah and the attendees watched a visual presentation titled “Excellence is a Decision, a Renewed Vision, and an Ambition that Races Against Time,” which addressed the goals of the award and highlighted its key figures, the participation of institutions, and the efforts of the teams that tirelessly strived to showcase the excellence of the participating entities.

The award had conducted six training workshops attended by over 300 individuals, providing knowledge and establishing a path focused on continuous development, along with eight awareness publications that promoted a culture of excellence.

A survey targeting customer happiness was participated in by over 55,000 customers, in addition to a survey for employees that included more than 5,000 workers and over 530 evaluations for secret shoppers of service channels.

The material also discussed the launch of the “Tamayuz” platform, which facilitates participants in submitting their files clearly and transparently, with over a thousand documents uploaded to the platform and 500 reports for secret shoppers, managed by eight excellence teams consisting of 33 members.

WAM