Picture used for illustrative purpose.

Gulf Today, Staff Reporter

The Jebel Ali Police in Dubai recorded an average response time for emergencies of only 2.30 minutes in 2021 when the target was six minutes. They also amicably settled cheque reports worth Dhs158,000,000 during the same period.

Dubai Police released these figures during an annual inspection visit conducted by His Excellency Lieutenant General Abdullah Khalifa A Marri, Commander-in-Chief of Dubai Police, in the presence of Expert Major General Khalil Ibrahim Al Mansouri, Assistant Commander-in-Chief for Criminal Investigation Affairs; Brigadier Abdullah Bin Khadem Sorour, Director of the Bur Dubai Police Station, Chairman of the Board of Directors of Police Stations, Brigadier Dr Adel Al Suwaidi, Director of Jebel Ali Police Station, Brigadier Dr Saleh Al Hamrani, Deputy Director of the General Department for Excellence and Pioneering; as well as several Dubai Police senior officers and employees.

According to the annual report of Jebel Ali Police Station, they achieved the target of 100% on the Station’s indicator regarding the duty officer’s presence at reporting sites indicator across the area of jurisdiction. In addition to achieving 98.32% security coverage across the jurisdiction area in 2021, exceeding the 95% target. They also recorded an average response time for emergencies of 2:30, when the target was six minutes and an average time of 14:00 for non-emergency cases over the same period when the target was 15:00 minutes.

The Jebel Ali Police Station Cheques Division also amicably settled cheques worth about 158 million dirhams in 2021.

Moreover, the Station carried out number of traffic awareness efforts last year, including the motorcycle and bicycle campaign and other that aim to address some of the traffic violations, such as failing to keep a safe distance and refraining from swerving suddenly, which aims to control road security and reduce negative traffic phenomena by educating riders on road safety and security. The campaign led to a noticeable reduction in fatal accidents.

The Commander-in-Chief also reviewed the statistics of the Customers Happiness Centre at Jabal Ali Police Station, where the live metre of customers’ happiness was 95% in the year 2021 compared to 88% in 2020, as the waiting time was down to 1:30 minutes and on-site transaction completion increased to 2:00 minutes.   

Last year, Jabel Ali Station launched a number of administrative initiatives for employees, which increased the job satisfaction index to 99%. The initiatives include the open-door policy, the ‘Communication and Compassion’ initiative, the ‘Distinguished Employee’ Award, and the Happiness initiative.