Photo used for illustrative purpose.

Gulf Today, Staff Reporter

The Dubai Tourist Police received 1,430 comments, enquiries, and requests for helps from members of the public last year.

Brigadier Jamal Salem Al Jallaf, director of the General Department of Criminal Investigation (CID), stressed that Dubai Police prioritises customer happiness and ensures that both residents and visitors of Dubai enjoy a satisfactory, safe and secure experience.

"We utilise the latest electronic systems and smart communication channels to connect with the community and provide them with easy access to our services and assistance 24/7," he added.

Brig. Al Jallaf explained that the Tourist Police Department responded last year to 808 requests of help, 419 enquiries and 203 comments and suggestions, in addition to the Department's awareness efforts that featured conducting lecturers to partners and collaborators. He added that the Department strives to guarantee their policing services exceed visitors' expectations and ensure their happiness.

The director of CID pointed out the significant role of awareness across our beloved country, which is proudly hosting the global event of Expo 2020. He also highlighted the necessity to intensify the awareness efforts among concerned parties to establish communication and provide swift and immediate assistance to all types of requests from tourists.

Brig. Al Jallaf noted that public members could directly contact the tourist police to pass comments and suggestions, make enquiries and ask for help via the email touristpolice@dubaipolice.gov.ae. Alternatively, customers can call 901 or request the police services on the Dubai Police Smart app, available for smartphones through App Store, Google Play, and Huawei AppGallery.