A health ministry official gives a demo of the new system to the visitors at GITEX Technology Week 2021.

Gulf Today, Staff Reporter

The Ministry of Health and Prevention (MoAHP) will soon start issuing birth certificates through WhatsApp. This was revealed during GITEX Technology Week 2021, where the MoHAP is showcasing a number of smart services.

GITEX Technology Week will run from Oct.17 to Oct.21 at the Dubai World Trade Centre.

The move is in line with the ministry’s plans to support the smart government objectives.

The new service will enhance communication channels with the public using a smooth and simplified methodology based on advanced systems.

The new feature relies on artificial intelligence techniques to respond to customer inquiries through the "virtual assistant," which can learn and comprehend their needs based on their inquiries.

The virtual assistant can also analyse and evaluate customer needs according to the available data, then make the necessary decision to answer and respond accurately to their inquiries and complete transactions conveniently.

The virtual assistant is also able to distinguish registered users and interact with the customer according to the information provided, retrieve stored data from the user's profile and end the conversation in an interactive manner.

The service was developed according to international best standards to maintain the privacy of customers where all messages exchanged are encrypted to ensure the highest levels of security and reliability.