Gulf Today, Staff Reporter

Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), honoured RTA's employee, Abdulla Ali Alqassab, who received appreciation through a tweet from His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, for helping a Dubai-based journalist, Ashleigh Stewart at Emirates Towers metro station.

The journalist who forgot her wallet and her metro card ran out of credit.

Abdulla came up to her and topped her metro card from his pocket money.

Sheikh Mohammed praised the noble deed and said “a true example of real civil servant.”

The Dubai-based New Zealander wrote, “A moment please for this absolute hero at Emirates Towers metro station.

Abdulla Ali Alqassab at his post.

“My metro card was out of credit & I forgot my wallet. Bearing witness to my idiocy, this staff Superman topped me up out of his own $$ & wouldn’t accept any attempt to repay him later.

“Kindness. That’s it.”

Al Tayer praised the employee for handling the situation encountered in a positive manner and taking the initiative to top-up the tourist's card, highlighting that the employee's behaviour reflects UAE nation’s culture, who do not hesitate in providing assistance to everyone.

Ashleigh took to her Twitter again and updated further on the story. She said, “Final update in this saga: finally found Abdulla & could thank him directly.

“And as you can see from below, he’s as generous with his words as he is with 5AED.

“The humility & grace shown here is one of the reasons I love the UAE.

“Today, let’s all be a little bit more like Abdulla.”

Al Tayer said that this is also in line with RTA employees' keenness to achieve customers' happiness.

Recently, Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, announced the top three best performing Dubai government entities of 2020.

Hamdan said, “We congratulate the top 3 entities scoring the highest employee happiness score: Dubai Statistics, Dubai Police and Dubai Public Prosecution.

Dubai Police also ranked 1st in customer happiness, while Dubai RTA and Dubai Health Authority came in 2nd and 3rd, respectively.”

Hamdan directed government agencies to work to continue their efforts to develop services, to keep pace with the aspirations of customers in accordance with the highest international standards and practices, and to strengthen the spirit of one team Dubai to become the happiest city in the world.