A screen grab of the Ajman DED’s live chat page.

The Department of Economic Development in Ajman, Ajman-DED, received 2774 requests through the “Live Chat” service on the website and the mobile application since its launch on April, 2020. The requests were for various purposes including inquiries, comments, suggestions and complaints.

Ajman-DED also has activated a number of services through this channel, where it achieved about 1700 services including linking or activating investor’s account, issuing certificates, amending trade names, and sending economic licenses to clients.

Saud Alshimmari, Director of Business Registration Department, the Acting Director of Customers Relationship Department, said, “Ajman-DED pays attention to the communication channels with the various categories of clients and society with the aim to achieving the highest levels of satisfaction and happiness and for the importance of the client’s opinion and feedback, study and evaluation of inquiries, and received observations and proposals in the development of services, policies and systems, and accordingly the department diversified communication channels to accommodate all needs and categories, and adopted modern technologies in the process of communication in order to be on line with the government endeavors and to facilitate procedures for the society.”

Additionally, he pointed out that the Live Chat was introduced as a new channel to respond to clients, and since its launch, two months ago, it witnessed an impressive popularity in using it by the public, and is available in Arabic and English from Sunday to Thursday from 8am to 5pm.

Inquiries were received in Arabic by 32% , and in English by 68% of all inquiries. Service users can enjoy using it through registering their personal information.

Eng. Meera Almeheiri, Manager of Suggestions & Complains Section, stated, “The most frequently services provided through the Live Chat are requesting to link or activate an investor’s account, request to pay transaction fees, issue certificates, amend trade names, and send economic licenses to clients.”

“New services will also be provided through the channel so users can enjoy a bigger variety of options. Nationalities of users who benefited from the channel service were various, including nationals of the United Arab Emirates, the Kingdom of Saudi Arabia, the United States of America, India, and some European countries including the Netherlands, Finland and France,” she added.