Photo has been used for illustrative purposes.
Imran Mojib, Special Correspondent
The first Sharjah Contact Centres Forum, being held in Khorfakkan on Monday, will feature two interactive sessions and two interactive workshops to discuss the future of contact centres. The Forum, being organised by the Sharjah Contact Centre of the Sharjah Government Media Bureau under the theme “Towards Effective Communication” will debate the effective and innovative methods of developing the work mechanism of contact centres and improving the efficiency of those working in this industry.
Khalid Al Naqbi, Manager of Sharjah Contact Centre, said, “The idea behind the Sharjah Contact Centres Forum is to facilitate an exchange of experiences and expertise of those working in this field. The Forum will review the best practices and technologies that are being embraced around the world in client management and satisfaction. This is a link between researchers and service providers at all levels.”
He added, “The roadmap for the those in the communication industry is set to undergo changes in the future, according to the needs and demands of the clients as the system of services being provided changes, and the communication channels that make the call centre employee compete with any job in the field of communicating with the customers and an inspiring leader in effective communication at a personal and professional level.”
The first workshop titled “Call Centres and Preparation for its Fifty”, discusses the effective methods and mechanism of managing the expectations of the customers and the ways to satisfy them, as this field has grown rapidly. It is necessary to enhance communication skills with internal and external customers, and raise the efficiency of workers, supervisors, administrators, and trainers in ways to deal with various kinds of customers in order to achieve the customer satisfaction, he added.
The second workshop discusses the topic “The new generation of performance indicators in call centres,” and the workshop reviews mechanisms for developing measurement of performance indicators in call centres, which is one of the most important means that oroganisations seek for business development and high levels of quality and excellence.
The first session of the Sharjah Contact Centres Forum titled “Stronger Investment ... Empowering Manpower” will discuss the importance of empowering individuals as the true value of any institution, as there is a strong relationship between human capital and economic growth. The session focuses on the role of national contact centres as a platform for investment in human resources.
The Child Safety Department (CSD), a subsidiary of Sharjah’s Supreme Council for Family Affairs (SCFA), will organise the first Child Safety Forum at Al Jawaher Reception and Convention Centre on Sept.17, under the theme ‘Responsible Media… Safe Child’.
Dr Abdulaziz Almusallam, Chairman of the Sharjah Institute of Heritage (SIH), revealed details of the 19th edition of the Sharjah International Narrator Forum at a press conference organised by the institute on Tuesday morning in the SIH offices. The forum is expected to commence on Sept.24 at the Sharjah Expo Center and will last for three days.
The forum will evaluate the historical experience of government communication, discuss its current realities, and envision its future.
The 2021 Nobel Laureate for Literature, Tanzanian novelist Abdulrazak Gurnah, will lead the list of international literary luminaries from 13 countries who will participate in the 40th edition of the Sharjah International Book Fair (SIBF 2021), which takes place from November 3 – 13 at Expo Centre Sharjah. A host of 15 literary greats from India, Pakistan and Sri Lanka will be joining this group of global participants.
The Court of Appeal in Dubai upheld a ruling issued by the Court of First Instance sentencing a gang of three Asians to one year to be followed by deportation and fining them Dhs1,700 after being convicted of assaulting a grocer and stealing a sun of money equal to the fine.
The Abu Dhabi Agriculture and Food Safety Authority (ADAFSA) issued a decision administratively shutting down “Al Madad Refreshments” on Al Salam Street in Abu Dhabi, which holds trade license number CN-1030302, for violating Law No 2 of 2008 regarding food safety in Abu Dhabi.
This came in a phone call Sheikh Mohamed received on Wednesday from the Syrian president where they also discussed the ongoing developments in Syria and the Middle East in addition to issues of regional and international interest.