The two winners stand together with Sharjah Airport Authority officials.
Sohaila Ahmed, Staff Reporter
Sharjah Airport Authority (SAA) recently honoured the winners of the ‘Because We Care’ programme for submitting valuable suggestions that helped to improve services at the Airport. The winners are Chris Moussad from Lebanon and Mohammed Hudhayfah from Syria.
Ahmed Al Hamoudi, Director of the Customer Service Department, presented the winners with free tickets provided by Air Arabia, which has been the programme’s main sponsor since it was launched 10 years ago.
Through the ‘Because We Care’ programme, SAA seeks to monitor customers and passengers opinions towards Sharjah Airport’s services and facilities in order to evaluate their travel experiences. This feedback contributes to the development of the Airport’s current and future services.
SAA is known to use the best suggestions provided that Airport staff use to conduct direct interviews with customers.
In June, Sharjah Airport Authority’s (SAA) support services department co-ordinated with Air Arabia to organise a tour for 16 members of the Emirates Association of the Visually Impaired in order to familiarise them with aircraft’s safety and security procedures.
This tour was one of many initiatives made by SAA to assist people with visual disabilities to overcome any obstacles when they travel by air, and to involve these people more in the social everyday activities, as per the directives of His Highness Dr Sheikh Sultan Bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah.
During the training session, a number of senior Air Arabia staff provided a detailed and practical explanation of the emergency safety and security procedures that are followed on aircraft to protect passengers and crew, to ensure the safety of the flight and to maintain the aircraft arrival schedule.
The people on the tour appreciated the session.
SAA is keen to provide all means of help and support to their customers and passengers with disabilities from the moment they arrive at the airport until they board the plane.
In a separate development, Sharjah Airport recently received Air Peace’s inaugural flight from Lagos, Nigeria.
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Sharjah Airport Authority (SAA) celebrated the 10th anniversary of the highly successful “Because We Care” customer feedback programme. In recent years, more than 1,000 suggestions and ideas from customers have been implemented to improve the quality of Sharjah Airport’s services for passengers and customers.
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