NMC Healthcare achieves JCI Enterprise accreditation for patient safety and excellence across its entire UAE portfolio

NMC Healthcare group (“NMC”), a leading integrated private healthcare provider in the United Arab Emirates (“UAE”), is pleased to announce it has achieved the coveted Enterprise Accreditation from the Joint Commission International (“JCI"), reflecting enterprise-wide excellence across all its 80+ facilities in the UAE. NMC is the first provider globally to be accredited under JCI’s ‘Continuous’ Survey methodology.

The JCI is a US-based non-profit organisation that evaluates and accredits healthcare organisations internationally. Its Enterprise Accreditation assesses system-wide governance, policies and procedures and their implementation across multi-facility healthcare systems. This accreditation applies across the network and is an assurance that all of NMC’s facilities meet the same high standards of patient care supported by excellent financial and operational efficiencies. 

NMC has become the third healthcare provider in the UAE to achieve this accreditation and is one of only 13 organisations worldwide to do so. Over more than two months, JCI  conducted 12 back-to-back surveys spanning 133 surveyor days in a programme that engaged more than 11,000 NMC employees across the UAE. The process was the largest accreditation exercise in NMC’s 50-year history, covering all facilities and services across the UAE. 

Multiple clustered facility groups achieved exceptional outcomes, demonstrating a commendable level of preparedness and alignment with international standards on patient safety and quality of care. By adopting the Continuous Survey methodology NMC saved 95 survey days compared to the conventional triennial model, allowing high efficiency gains. The process further consolidated thousands of local policies into unified group-wide standards, ensuring consistency in patient safety, governance and documentation. 

The Enterprise Accreditation builds on the individual JCI accreditations already received by NMC for several of its hospitals, long-term care facilities and specialised centres in Abu Dhabi, Dubai and Sharjah. The additional accreditation is now extended to its facilities in Ajman, Ras Al Khaimah and Fujairah.  By achieving and maintaining quality standards accreditations, NMC remains future-ready and equipped to support the UAE’s commitment to innovation and its vision for an advanced, accessible, and high-quality healthcare system. 

David Hadley, CEO of NMC Healthcare, stated: “We’re delighted to have secured the sought-after JCI Enterprise Accreditation demonstrating that we are operating at the highest standards of care and patient safety across our entire network of more than 80 facilities in the UAE.  This latest achievement is aligned with NMC’s corporate strategy to deliver Group-wide operational improvements to optimise the patient experience and drive growth. I'd like to thank everyone who contributed across the Group to reach and maintain the standards that made this achievement possible.” 

The JCI is the recognised global leader in healthcare accreditation trusted by more than 24,000 organisations worldwide to uphold standards that improve patient outcomes for all. To attain the JCI Enterprise Accreditation, healthcare organisations must complete a multi-stage process involving preparation and implementation of system-wide governance and standardised policies, on-site inspection of facilities and sustained compliance.