Ajman Police launch two smart robots for assisting customers at licensing centre
17 Nov 2021
Smart robot launches at the Vehicles and Drivers Licensing Centre at the Ajman Police General Command.
Gulf Today, Staff Reporter
Two smart robots are launched at the Vehicles and Drivers Licensing Centre at the Ajman Police General Command. The move aims at harnessing the artificial intelligence to serve clients, to achieve the strategic aim of the Ministry of Interior (MoI) to promote customer's happiness about the provided services.
Brigadier General Khalid Mohammed Al Nuaimi, deputy director of Police Operations at Ajman police said the two robots are aimed mainly to help clients to get the services they need.
The robot also answers inquiries and provides all information about the services provided at the centre.
Colonel Sultan Khalifa Abu Muhair, director of the Vehicles and Drivers Licensing Department, explained the first robot can talk. It welcomes clients of the centre. “It also answers inquiries and provides all information about the services provided at the centre, such as Opening a traffic file or enquiring about a traffic fine,” Abu Muhair pointed out.
He added that the second robot is tasked to willingly accompany a client to the required service counter. The client provides the service number on the Robot’s tablet, then the robot guides him to the right counter.
Ajman police provide all services via the website and the smart app, to facilitate all procedures and save time and effort, Abu Muhair added.