Banks in UAE suspend banking services via WhatsApp

Banks in the UAE have announced they will no longer provide banking services through WhatsApp, following directives issued by the Central Bank of the UAE.

This move is part of broader efforts to strengthen customer data protection measures.

In communications to their customers, the banks confirmed that all services previously accessible via the messaging platform will be fully discontinued.

The decision aims to direct all banking activities exclusively to approved platforms, such as mobile banking apps, official websites, and call centers.

This approach ensures higher levels of security and minimises the risk of fraud or unauthorized use of customer data.

Banks reassured customers that the availability of services will not be impacted.

All services will remain accessible through secure and trusted channels, with ongoing enhancements designed to improve digital user experiences and bolster security features.

Furthermore, the banks reiterated their dedication to advancing official digital platforms. They emphasised their commitment to delivering a safer, more seamless banking experience while continually innovating to align with the fast-paced digital transformation within the UAE's financial sector.