Abu Dhabi unveils world’s first AI public servant at Gitex

Inayat-ur-Rahman & Sajjad Ahmed

Abu Dhabi unveiled the world’s first AutoGov function with the latest version of TAMM on Tuesday at Gitex Global 2025

AutoGov introduces a groundbreaking model of proactive government services, automatically managing recurring tasks such as licence renewals, utility payments, and healthcare appointments.

The TAMM AutoGov, billed as the world first public servant, function launch takes service delivery to the next level, marking a pivotal milestone in Abu Dhabi’s journey to becoming the world’s first AI-native government, representing the next generation of integrated intelligent service delivery. It can automatically manage recurring services, with users having the ability to set preferences, customise automation, and trust that services will happen seamlessly and securely.

Dr. Mohamed Al Askar, Director-General of TAMM, said, “These new TAMM features redefine what government means in daily life. We’re moving away from one-off transactions to intelligent journeys that adapt to each person’s needs. People can focus on their families, their work, and their ambitions, knowing that government is working quietly in the background for them. This is the true promise of an AI public servant: to give people back time and peace of mind.”

Beyond automation, TAMM is introducing new ways for people to connect with government that feel more human, accessible, and participatory. TAMM Spaces has been expanded to include three new hubs - Family, Mobility, and Sahatna (health) - each designed around life’s milestones and daily needs.

This complements the capabilities of the TAMM AI Assistant, enabling a unique, intuitive, seamless delivery of over 1,100 public and private services on a single digital platform. TAMM AI Assistant provides smart, contextual, and proactive support, can complete many services on the customer’s behalf - enhancing both personalisation and proactivity across every user journey.

Ahmed Tamim Hisham Al Kuttab, Chairman of the Department of Government Enablement - Abu Dhabi (DGE), said, “The launch of TAMM AutoGov is truly transformative, redefining what government means in people’s lives. Here, the government is no longer reactive. It’s a partner that is intelligent, human-centred, and present at the moments that matter most. With the world’s first transactional AI public servant, Abu Dhabi is showing the world what anticipatory government looks like.”

ZainTECH: At Gitex 2025, ZainTech showcases how AI-powered, intelligent, and secure technologies are enabling enterprises across Mena to operate with great agility, resilience and impact.

For the third consecutive year, the integrated digital solutions provider of Zain Group is taking centre stage at the region’s leading technology event.

“Gitex provides the perfect platform to show how we supportorganizations in becoming more digital, intelligent, and resilient,” says Andrew Hanna, CEO of ZainTECH. “Our focus this year is on demonstrating how integrated solutions across digital and AI, on-prem cloud fabric (modern infrastructure) cloud, cybersecurity, drones and robotics translate into tangible business outcomes, enabling organizations to innovate, scale, and thrive.”

“As enterprises across Mena embrace cloud, AI, and automation at scale, ZainTECH is positioning itself as a catalyst for growth,”

Hanna added “our goal is to empower organizations to navigate this journey confidently, supported by the right expertise, platforms, and security, - empowering organizations make smarter decisions, enhance operational efficiency, and innovate with confidence to become future-ready.”

MongoDB: At Gitex Global 2025, MongoDB showcased its growing presence across the Middle East and Africa (MEA), unveiling new capabilities aimed at helping organisations build faster, more reliable, and cost-effective AI applications. The company highlighted its momentum in the region, supported by strategic partnerships and new features designed to simplify the AI data stack.

Key developments included the introduction of context-aware embedding models like voyage-context-3, which improves retrieval accuracy for AI applications, and expanded support for self-managed search and vector search—allowing customers to build securely on local or on-premises infrastructure. MongoDB also recently demonstrated its Model Context Protocol (MCP) Server, which connects MongoDB deployments to MCP-supported clients, like GitHub Copilot in Visual Studio Code and Anthropic’s Claude, Cursor and Windsurf, enabling developers to use natural language to manage data and streamline workflows.

MongoDB reported growing adoption across both public and private sectors in the region. Recent projects include a national education platform, a healthcare provider in Saudi Arabia modernising patient experiences, and smart city initiatives in the UAE and Saudi Arabia. The company is also expanding its regional presence, with new hires in Dubai and ongoing recruitment in Riyadh and Africa.

“These wins reflect a clear pattern: teams want a unified platform that brings operational data, search, and AI together without stitching multiple systems,” said Anders Irlander Fabry, Regional Director, Middle East and Africa at MongoDB. “MongoDB lets them start fast, scale securely, and meet local residency requirements.”

The platform is also supporting regulatory and data residency needs through flexible deployment options. MongoDB Atlas is available across AWS, Azure, and Google Cloud in the region, while customers with stricter requirements can develop locally using Community Edition or Enterprise Server and later migrate to the cloud.

“Our focus is removing friction from AI adoption. By unifying vector search, full text search, and high quality embedding models with an open ecosystem, we’re helping organisations in the Middle East and Africa move from promising pilots to durable, production grade AI,” said Fabry.

“Public sector entities and highly regulated industries in the region need options. With self managed vector search, Atlas multi cloud, and integrations like LangChain and MCP, teams can meet strict security and residency needs without slowing innovation,” he added.

SUSE: At Gitex Global 2025, SUSE showcased how secure open source solutions are helping governments and enterprises in the UAE and across the region build resilient and sovereign digital infrastructure. With a focus on AI and cloud-native innovation, the company demonstrated how open collaboration and trusted technology can accelerate national digital goals.

Operating under the theme “Your Front-Row Seat to Open Source Innovation,” SUSE emphasised the importance of open-source ecosystems in enabling secure, scalable, and transparent digital foundations. The company highlighted how open source supports digital sovereignty by giving organisations more control, agility, and visibility over their operations.

“The UAE is moving decisively to establish itself as a global leader in digital resilience,” said Ismail Ibrahim, Sales Director and General Manager for CEMEA at SUSE. “Sovereignty today is about empowerment. It’s about ensuring that data, operations, and technology remain open, interoperable, and trusted, while staying within national control. That balance of openness and jurisdictional oversight is exactly where open source excels.”

As part of the Open Innovation AI initiative, SUSE joined forces with partners like Dell Technologies, Intel, Cisco, Pure Storage, and e& to demonstrate how organisations can adopt AI at scale using production-ready, open source platforms. During Gitex, SUSE and its partners discussed how efficiency, sustainability, and performance are shaping the future of AI infrastructure.

In a joint session titled “Accelerating AI Infrastructure Orchestration with Rancher and OICM,” experts explained how businesses can move beyond pilot AI projects to full-scale deployments that protect data privacy and national control. Ibrahim noted the shift in how AI is being adopted by organisations.

“AI has matured from being a proof of concept to becoming a production-grade capability. That shift demands new approaches to infrastructure, ones that are not only powerful and efficient, but also sovereign by design. Open technologies make that possible because they combine transparency with control,” he said.

SUSE’s presence at Gitex aligned with the UAE’s broader strategy to promote secure digital transformation while supporting local data regulations, interoperability, and talent development. Its platform, SUSE Rancher Prime, allows organisations to run AI workloads across hybrid and multi-cloud environments while ensuring compliance with national requirements.

“The UAE’s approach to digital sovereignty is ambitious, balanced, and business-forward,” Ibrahim added. “By investing in sovereign cloud infrastructure and embracing open innovation, the country is building a model that supports both economic growth and national security. For businesses, aligning early with these frameworks isn’t just about compliance, it’s a competitive advantage.”

SUSE’s showcase brought together leaders from government and industry to discuss how open-source technologies are powering the next wave of AI-driven transformation across the region.

Nintex: At Gitex Global 2025, Nintex demonstrated how organisations across the Middle East can accelerate AI adoption by first fixing the processes that support it. The company highlighted how automation can remove common barriers to scalable AI, eliminate paperwork-heavy tasks across departments, and enable secure deployment models that preserve data sovereignty.

Nintex’s message focused on the importance of operational readiness, encouraging businesses to move from manual to measurable workflows. “Across the region, leaders want AI results they can measure this quarter,” said Samir Akel, VP, Nintex. “The truth is simple: if your processes are broken, your AI will be too. Our message at Gitex is that automation is the fastest way to ‘prepare your business for AI’, by standardising, governing and measuring the workflows that models learn from. Once you automate the mundane and make data trustworthy, AI finally becomes safe, sovereign and scalable.”

Akel pointed to the Middle East’s potential for rapid AI growth, with IDC forecasting AI spending in the META region to reach $7.2 billion by 2026. However, he emphasised that without mature processes and clean data, AI efforts risk falling short. He also highlighted alignment with government initiatives such as the UAE’s Zero Government Bureaucracy programme, which aims to cut thousands of procedures and slash processing times—goals that automation directly supports.

At their Gitex stand, Nintex addressed common AI blockers like unstructured processes, inconsistent data capture, and lack of governance. The team showcased how its low-code tools for workflow, forms, and document automation are helping businesses standardise processes across functions like sales, HR, legal, and finance.

Real-world examples illustrated the impact. DAMAC achieved an 80% efficiency gain using Nintex’s low-code application tools. Saudi Arabia’s National Water Company automated complex, paper-based operations, improving oversight and speed. Khalifa University, through Ankabut, streamlined academic and administrative requests to enhance service delivery.

“CIOs tell us their number-one barrier to scaling AI is still process maturity,” Akel continued. “That’s why we’re bringing executives and automation experts to Gitex, to map the fastest path from manual to measurable. Whether you run on cloud, on-prem or hybrid, Nintex helps you govern the work that feeds AI, keep sensitive data under your control, and prove ROI in weeks.”

Nintex’s participation aligned with regional efforts to digitise essential services and embrace paperless, AI-enabled operations. The company presented solutions that help organisations meet regulatory demands while unlocking efficiency, observability, and secure AI adoption at scale.