Etihad Airways has delivered record-breaking financial performance and highest-ever customer satisfaction performance in the first quarter of 2025, building on last year’s momentum with further notable improvements across revenue, operational efficiency, and fleet expansion.
Profit after tax reached Dhs685 million ($187 million), marking a 30 per cent increase year-on-year, driven by robust passenger demand and operational efficiencies. Total revenue saw a 15 per cent rise compared to Q1, 2024, supported by both passenger and cargo business.
Etihad continues to lead the region in passenger growth, carrying 5.0 million guests in Q1 2025 - a 16 per cent year-on-year increase - and maintaining strong momentum into Q2.
With nearly 20 million passengers carried over the last 12 months, Etihad is the fastest-growing airline in the region.
“We are proud to deliver a record-breaking quarter - both in profitability and in guest satisfaction,” said Antonoaldo Neves, Chief Executive Officer of Etihad Airways. “Achieving our highest-ever Q1 profit of Dhs685 million and our best-ever customer satisfaction scores reflects the strength of our business and the dedication of our people.”
He added, “We’re executing a clear strategy: grow sustainably, operate efficiently, and never lose focus on delivering remarkable experiences to our guests. From continued refinements to our onboard offering to improved airport services and the debut of our A321LR with a market-leading narrowbody product, we’re raising the bar in every part of the journey.