dnata, a leading global air and travel services provider, handled over 82 million bags through all three terminals at Dubai International airport (DXB) in 2022.

dnata handles luggage for over 100 airlines and millions of passengers travelling to 253 destinations from DXB. Merging and processing the flow of passenger baggage and cargo between three terminals, and ensuring the right items are loaded onto the right aircraft at the correct time requires meticulous planning and significant people power.

During peak time operations over 1,300 dnata staff work in close synchrony to deliver every piece of baggage in a timely manner, helping airlines maintain their schedule and provide an excellent customer experience.

While passengers make their way through any of DXB’s three terminals, dnata’s operation of military precision is taking place up to five floors below their feet. DXB’s Baggage Handling System (BHS) transports luggage using innovative conveyor belts and lifts that move both departing and arriving bags. Under the concourse floors of Terminal 3 alone, 160 kilometres of baggage tracks spiral around.

The process to guide a bag to its destination begins from 180 minutes before the scheduled time of departure. Any bags checked in prior to this are held in T3’s automated Early Bag Storage facility, with a capacity of 15,000. The departing bag, transported on its distinctive yellow tray linked to the bag’s luggage tag for accurate tracking, will be security screened up to five times as it makes its way through the system.