The Dubai Land Department (DLD) completed over 1.4 million digital services for its customers during 2020 through its smart channels. This is part of the digital transformation process to support the Smart Dubai vision in line with the objectives of the Dubai Paperless Strategy.

Sultan Butti Bin Mejren, Director-General of DLD, commented: “DLD seeks to position Dubai as the world’s premier real estate destination and a byword for innovation, trust, and happiness. We continue to provide and enhance our innovative and smart services that keep pace with the latest global systems, consolidating the culture of innovation and digital transformation.”

Khalifa Al Zeraim Al Suwaidi, CEO of Emirates Real Estate Solutions (ERES), said: “The data on the number of digital services in 2020 reflects the vital role played by DLD, through ERES, in developing its services and providing them in advanced electronic templates. In 2021, we will continue working on strengthening DLD’s services and promoting the adoption of artificial intelligence.”

Registration and renewal of Ejari contracts topped the list of digital services in 2020 with 393,174 services provided, followed by real estate project status enquiries (284,641), rental index (152,909), Ejari cancellations (96,885), title deed verifications (84,491), service charge index (75,338), searches for licenced real estate brokers (50,099), property status enquiries (26,778), land status enquiries (23,745), requests for a map (23,660), requests for completion of deferred procedures (19,087), requests to register and renew property management contracts (18,139), requests for sale registrations (17,960), case tracking (10,778), and requests for disputed lawsuits – amicable settlements (10,441).