Dubai Airports is actively pursuing a number of initiatives to restore consumer confidence and enhance the travel experience. WAM
DXB’s history is replete with examples of forward thinking and aviation firsts. It was the first airport in the Middle East to feature a gated terminal, along with the largest Air Traffic Control (ATC) tower when Sheikh Rashid terminal opened in 2000, and the first to launch e-gates in 2002. In 2008, it opened the largest airport terminal in the world (Terminal 3) and three years later the world’s first concourse purpose-built for the A380 (Concourse A). It is home to the world’s leading international airline and duty-free retail operation. DXB became the world’s busiest international airport in 2014 and welcomed its billionth passenger in December 2018.
In line with the vision and strategy of UAE’s leaders, Dubai Airports is not resting on its laurels and is focused on furthering its progress in the next 50 years and beyond.
“Each year brings new challenges and opportunities,” said Paul Griffiths, CEO, Dubai Airports. “Today we are working our way through a crisis and our recovery is well underway. DXB now serves 51% of the destinations, in 77% of the countries, and 58% of the airlines it did pre-COVID-19. We continue to advocate for standard protocols around the world that are key to safeguarding passengers’ wellbeing and accelerating the recovery of international travel. The development of a rapid COVID-19 test on departure is one such solution.
“While we are fully focused on managing our today, we have strongly set our sights on consolidating our leadership in the future. We are constantly exploring new approaches and technologies that can help us offer even more seamless, secure and rewarding travel experiences,” added Griffiths.
Dubai Airports is actively pursuing a number of initiatives to restore consumer confidence and enhance the travel experience, including airport interior design innovations, the use of single ID biometrics to facilitate contact-less travel and an e-commerce platform that will bring added choice and convenience to travellers.
“We will continue to work with the sector to boost consumer confidence and raise DXB’s capacity as traffic grows,” continued Griffiths. “While we can’t predict how long it will take for the industry to fully recover, I am optimistic that when the world will open up, the desire to travel will be stronger than ever. Dubai Airports and the entire aviation community here will be ready, just as we have been in the past 60 years.”
Emirates NEW kiosks: Emirates Airlines has announced it introduced self check-in and bag drop kiosks for a more seamless airport experience at Terminal 3, Dubai International Airport.
According to Emirates, the service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.
The 16 new self-service bag drop machines and 8 self-service kiosks complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the customer experience in Dubai. More self-services facilities are planned to be added in the coming months.
The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags. While Emirates staff will be on hand for any assistance required, the facilities are fully self- service, allowing customers to breeze through the airport and proceed directly to immigration. The facilities are cleaned and disinfected regularly and hand sanitisers are also available for customers to use.
The new offering is part of Emirates’ continued investment in product and service to provide an unmatched travel experience on ground and on board. The solution was developed in house at Emirates in collaboration with Dubai Aviation Engineering Projects and Dubai Airports.
The self check-in kiosks will be continually upgraded to offer new features in the future including going touchless, and allowing customers to make re-bookings on their own.
Over the summer travel months of July and August, Emirates handled nearly 1.2 million customers at its hub, compared to 402,000 customers
Dubai Airports has urged passengers to stay updated of the latest travel regulations and plan their journeys as Dubai International Airport is all set for what could be the hub’s busiest weekends so far in 2021.
Dubai Airports has been named the winner of a Gold Stevie Award in the Most Innovative Workplace Redesign during Covid-19 category in the seventh annual Stevie Awards for Great Employers.
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