Sharjah Islamic Bank (SIB) recently signed an agreement with CNS Middle East and global company Diebold Nixdorf, to enhance customer experience by introducing more cutting edge technology application and self-service functionalities in the bank.

The agreement aligns with the UAE’s vision 2021, aimed at achieving a competitive technology advanced knowledge economy based on innovation, along with the bank’s strategy to keep pace with the latest global digital banking technologies.

SIB will gradually replace its existing ATMs with Diebold Nixdorf’s modern, state-of-the-art stand-alone ATMs, CCDMs and drive through ATMs from the DN Series, as well as full-fledged Multi-Function Kiosks (MFKs), providing customers access to a variety of unique services.

These new models will be equipped with an innovative software, smarter services, and a variety of new features including a higher capacity for cash dispensing and acceptance. The ATMs will feature NFC card readers as well as traditional card readers and will come with an Emirates ID reading and biometrics authentication capability. The machines are installed with fourth generation media engines for faster detection of counterfeit notes. The ATMs are equipped to provide services including opening accounts, issuing bank cards and bank statement and obtaining the statement of account in simple steps, and easy methods.

Mohammed Abdullah, CEO of Sharjah Islamic Bank said, “We are always eager to utilize modern technologies to re-invent creative services that contribute to facilitating access to our banking services, reducing customer waiting time and ensuring their needs are met quickly and effectively. He added: “Through the ATM Revamp Project, around 70 new digital services will be introduced on these machines to provide an immersive and engaging customer experience and also to reduce the footfall at the branches.” He highlighted SIB’s commitment to undergo digital transformation across various domains, to better enhance the customer’s banking experience.