Sheikh Mohammed announces best and worst federal service centres in UAE

Gulf Today, Staff Reporter

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, announced on Sunday the results of the evaluation of the federal service centres (star rating) for 124 entities that provide their government services through ministries’ buildings, call centres, or digital services.

Sheikh Mohammed stressed that distinguished government service in the UAE is a right of the people, “we will not tolerate any negligence, and interacting with the public in a positive manner through service channels is a basic duty of every government official.

Sheikh Mohammed said on “X” platform: “Today we approved the results of the evaluation of the federal service centres (star rating) for 124 channels that provide their government services through ministries’ buildings, call centres, or digital services...

“The best 6 centers came with a 6-star rating for the Emirates Authority for Identity and Citizenship and the Ministry of Interior in Al Dhafra centre. The centre excelled, achieving a leap in its performance in just one year, moving from a four-star rating to a six-star rating.”
 
“And on the list of the worst centres was the service centre at Kalba Hospital, where we decided to replace its director and ask the Director General of the Emirates Health Foundation to be present in the hospital to improve and develop the services provided to the public during the next month…”
 
“The Ministry of Energy and Infrastructure service centre in Ras Al Khaimah was also among the worst service centres... We decided, based on these results, to grant a period of 60 days to improve services in the centre and review the employment contracts.”
 
“If the officials of these centre after the expiry of the deadline do not improve their services, they would be terminated.

“Distinctive government service in the UAE is a right of the people, we will not tolerate any negligence... And interacting with the public in a positive manner through service channels is a basic duty of every government official.”