Classifieds | Archives | Jobs | About TGT | Contact | Subscribe
 | 
Last updated 2 minutes ago
Printer Friendly Version | TGT@Twitter | RSS Feed |
HOME LOCAL MIDEAST ASIA WORLD BUSINESS SPORT OPINION WRITERS
Firms to accelerate delivery of cloud-based communications
June 18, 2018
 Print    Send to Friend

DUBAI: Avaya Holdings announced that it is working with digital technology provider Pixcom Technologies to bring cutting-edge unified communications and contact centre solutions to small and medium-sized enterprises (SMEs) across the UAE, all delivered seamlessly through the cloud.

Under the Powered by Avaya cloud offering, Pixcom will market and sell Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions that help SMEs to reap the benefits of digital applications under a fixed pay-per-month agreement, allowing them to expand and contract capacity as needed, while controlling costs. It is a particularly attractive business model for SMEs today as many are moving away from resource-intensive, in-house operations to cloud-based systems that offer on-demand access to solutions traditionally only available to larger organizations.

The Avaya solutions being provided by Pixcom support SMEs to deliver voice, video, data, and web communications applications and services to their teams, whether they’re in the office or on the go. The cloud-based solutions are also built on an open architecture that supports broad compatibility and interoperability-allowing SMEs to manage their migration to the cloud at their own pace and for their specific industry needs.

Khalid Khan, Director of Cloud & Midmarket Segment at Avaya MEA, South Europe and Asia-Pacific, said: “Digital transformation is radically redefining how organizations do business. For small and medium-sized enterprises, cloud-based communications tools make it even easier to connect and empower employees so that they can focus on organisational growth. Our partnership with Pixcom underscores Avaya’s commitment to serving the SME community as a significant driver of the Middle East economy today.”

An Avaya Diamond partner, Pixcom has been providing Avaya on-premises communications solutions to customers in the UAE. Pixcom is now ramping up its cloud offerings to meet evolving market demand.

Shihas Kizhisseri, CEO of Pixcom Technologies, said: “Organizations are increasingly looking to digital communication tools to gain a competitive edge, and it is essential for them to have applications that are reliable, secure, and easy to integrate into their daily business operations. Pixcom’s Powered by Avaya status gives us the flexibility to work with our customers in designing such solutions, all while giving them the assurance of working with a market-leading vendor.”

New cloud-based technologies are stimulating the adoption of digital communications tools in the region’s SME segment, which accounts for around 90 per cent of registered businesses in the Middle East and North Africa. Gartner estimates that organizations in the region spent $1.2 billion on public cloud services in 2017, with this expected to reach almost $2 billion by 2020.

Add this page to your favorite Social Bookmarking websites
Comments
 
Post a comment
 
Name:
Country:
City:
Email:
Comment:
 
    
    
Related Stories
Ambiente 2019 to welcome huge visitors
DUBAI: Offering a comprehensive overview of the trends and innovations that will set the pace in the world of consumer goods, Ambiente 2019 organised by world leading tra..
Groundwork begins at historical Mina Al Sultan Qaboos
DUBAI: Groundwork is now underway at Mina Al Sultan Qaboos (MASQ), announced Damac International, the strategic partner to the joint venture with Oman Tourism Development..
Dubai FDI highlights emirate’s promising growth
DUBAI: The #TeamDubaiAdvantage of the Dubai Investment Development Agency (Dubai FDI) - the investment development agency of the Department of Economic Development (DED) ..
Dubai Exports brings spotlight on UAE foods sector at SIAL
DUBAI: Dubai Exports, the export promotion agency of the Department of Economic Development, DED, participated in SIAL, the leading trade fair for European and global foo..
Mena’s Fintech market to hit $2.5b by 2022
DUBAI: According to industry forecasts, the Middle East and North Africa (Mena) region’s financial technology market is predicted to grow by 270 per cent achieving a grow..
FRONTPAGE
 
GALLERY
 
PANORAMA
 
TIME OUT
 
SPORT
 
 
Advertise | Copyright