Bank’s marketing representative fined Dhs10,000 for repeatedly calling customers

Abu Dhabi Family, Civil and Administrative Cases Court ruled that a marketing representative be obligated to pay a man Dhs10,000 plus the incurred fees and expenses for repeated calls he made to promote and market the products of a bank.

Earlier, a marketing representative at a bank was in the habit of repeatedly contacting customers to market the bank’s products, contrary to all the other employees.

The defendant annoyed a customer by calling him several times at different times, even at night, prompting him to file a criminal report against the representative with Abu Dhabi Public Prosecution.

After the investigations were completed, the public prosecution referred the case to the Criminal Court, which ruled that the defendant be convicted.

The customer, however, filed a lawsuit, in which he demanded that the representative and the bank be jointly obligated to pay him Dhs100,000 in compensation for the material and moral harms he suffered plus a 9 per cent legal interest per annum from the date of filing the lawsuit until full payment. He also requested the court to obligate them to pay fees, expenses and lawyer’s fees.

The plaintiff was represented by a lawyer who insisted on all the requests, while the marketing representative appeared in person and submitted a memorandum in which he requested that the lawsuit be dismissed and that the plaintiff be obligated to pay the fees, expenses, and lawyer’s fees.