Photo used for illustrative purpose.

The rating recognises the airline’s excellence and was announced on Sept.20 at the APEX Awards Ceremony in Long Beach, California.

The APEX Five Star Airline Awards were created based on neutral, third-party passenger feedback and insights gathered in partnership with TripIt from Concur, the world’s highest-rated travel-organising app.

For the 2024 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. The awards are independently certified by a professional external auditing company.

Commenting on the recognition from APEX, Antonoaldo Neves, Chief Executive Officer, Etihad, said, "Our guests are at the heart of all we do, and we are immensely proud to retain our Five-Star rating for the third year in a row, thanks to their ratings and feedback. We strive to deliver world-class service for our guests, inspired by the traditional Emirati hospitality of our home in Abu Dhabi, and we will continue to push the boundaries of the industry even higher.”

The recognition comes as Etihad prepares to launch three new destinations, with flights to Dusseldorf launching on Sept.28, Copenhagen on Sept.29 and Osaka on Oct.1. Additionally, Etihad’s network expansion has included increasing flight frequencies across a number of routes across Europe and Asia making travel even more convenient.

WAM