Inayat-ur-Rahman

The Dubai Chamber of Commerce and Industry has announced the implementation of 100% remote working starting next Sunday, March 29, 2020, in compliance with the circular of the Dubai Executive Council (DEC), to implement this rule in all departments and institutions of the Dubai government.

The regularity of daily operations and services has been taken into account, anticipating any difficulties that may affect functioning of business operations. Employees have been provided with the latest technologies, and solutions to all barriers have been identified, in order to maintain business continuity.

The Chamber provides an integrated system of smart and electronic services that cover all the needs and requirements of the business community, which enables its customers to complete all their transactions remotely, easily and in accordance with the highest international standards. With 98% of the core services available online, its members can continue their business operations uninterrupted.

The smart services provided by the Chamber include certificates of origin, attestations, membership services, studies, research and reports, business and legal services, issuance of ATA Carnet , Dubai Chamber’s CSR Label, and Business Groups and Councils groups services in addition to the services available to economic and professional bodies.

The Chamber is also providing free pickup and delivery services, in association with UPS, for its members, for ATA Carnet and attestations.

Meanwhile, Dubai Chamber has launched a free service to collect, process and deliver documents for issuance of ATA Carnet and attestation, from  March 26, 2020.

This service has been launched in cooperation with UPS and members can contact the company for pickup of their documents from home or office.  The document will then be delivered to the Chamber, where it will be processed and sent back, within 4 days, to the customer.

The free service comes in light of the precautionary measures adopted by the Chamber to deal with the impact of Coronavirus (Covid-19) on the business sector. Through this initiative, the Chamber aims to support its customers and ensure theirs and the employees’ security and safety while maintaining business continuity. The ATA Carnet is an international customs document that permits free temporary export and import of non-perishable goods for up to one year, without any import duty or tax.

It covers almost all aspects of commercial samples, professional equipment and merchandise intended for use in trade fairs, shows and events.

Dubai Chamber provides a wide range of smart services that meet all the requirements of the business community through various channels to enrich customer experience, including smart applications and the website in addition to smart kiosks spread across the Emirate of Dubai.

The smart services provided by the Chamber include certificates of origin, attestations, membership services, studies, research and reports, business and legal services, issuance of ATA Carnet , Dubai Chamber’s CSR Label, and Business Groups and Councils groups services in addition to the services available to economic and professional bodies.

Dubai Chamber of Commerce and Industry (Dubai Chamber) has announced that it is suspending its Customer Happiness Centre operations at its main headquarters and its branches across the emirate as of tomorrow (Thursday, March 26, 2020) and is encouraging customers to use its smart services that can be accessed via the organisation’s digital channels.

In addition to halting the operations at its Customer Happiness Centre at its main office in Deira, Dubai Chamber’s Jebel Ali branch will be implementing the same measures, as will its offices in Dubai Airport Free Zone and Al Aweer Dry Port. The closures are part of the precautions undertaken in collaboration with relevant entities to combat the spread of the novel Coronavirus (COVID-19).

Dubai Chamber invited its customers to make use of the comprehensive bundle of smart digital services that cater to their needs, tend to the requirements of the business community, and enable investors to complete all their transactions remotely.

Dubai Chamber’s smart services include: Certificate of Origin service; attestation service; membership; business research and intelligence; legal information service; issuance of ATA Carnet; Dubai Chamber CSR Label; credit rating; business groups and councils; and many other services available for economic and business organisations.